NOTE: The below cancellation policies apply only to bookings made direct with our property – if you book through an online travel platform (Booking.com AirBNB etc) please check their individual cancellation policy as this will take precedence.
2A TEMPORARY CANCELLATION POLICY DUE TO COVID-19 TRAVEL RESTRICTIONS
The safety of our guests is of utmost importance. As a result of any official travel advice received from Government organisations about the Coronavirus (COVID-19), where guests are unable to travel to or stay at our property due to the area being severely affected, we will arrange;
A) wherever possible free cancellation or a full refund of any prepayment /deposit paid, less admin fees.
B) new dates for a future stay (different rates may apply), or
C) a credit issued for a future stay, for the value paid by the guest.
2B STANDARD CANCELLATION POLICY
If a booking is cancelled the following charges apply:
2.1 Up to 30 days prior to your scheduled check-in date: a 30% cancellation fee will apply, unless re-booked. Amendments are subject to availability and applicable pricing. A $50.00 amendment fee may apply.
2.2 Within 30 days but up to 7 days of your scheduled check-in date: a 50% cancellation fee will apply.
2.3 Within 7 days of your scheduled check-in date: a 100% cancellation fee will apply.
2.4 If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee.
2.5 As per clause 1.4 above, extended stay bookings are non refundable and non transferable.
2.6 IMPORTANT: We strongly suggest that you book travel insurance to cover last minute cancellations, including those due to family illness, travel disruption, extreme weather or fire events, and other unforeseen circumstances. Our property is unable to refund in the event of last minute cancellations unless the room nights are fully re-booked.
See our full booking terms and conditions here.